How is the PSA market evolving in 2025?

The professional services automation market is forecast to grow from $15.22 billion in 2025 to $26.03 billion by 2030, at an 11.32% CAGR. Predictive staffing adds +2.3% to growth, showing that firms need modern platforms to stay competitive.

What should consulting firms prioritize when evaluating PSA platforms?

Consulting firms should focus on CRM connectivity, predictive staffing, utilization forecasting, and clear reporting. Key evaluation factors include core functionality, AI readiness, customer satisfaction from reviews, and scalability. These elements ensure the platform supports smarter staffing and long-term profitability.

How does PSA improve utilization and reduce revenue leakage?

PSA platforms unify resource management, time tracking, and invoicing to make skills and capacity visible with great connectivity to other systems such as CRMs and HRIS platforms. Without them, firms risk losing up to 15% of annual revenue. Better forecasting and allocation reduce bench time, improve consultant utilization, and protect margins.

Which PSA platforms fit different firm types in 2025?

Large enterprises often choose Kantata, Certinia, or Planview for scale, while mid-sized firms benefit from Operating.app, Accelo, or Forecast. Polaris stands out for AI-driven automation, and BigTime suits firms that prioritize billing accuracy and accounting integration. Matching tools to size and goals is essential.